Refund Policy of TheUnseenConnections

Last updated: April 1, 2023

At TheUnseenConnections, your satisfaction is our top priority. We understand that plans can change, which is why we have crafted the following refund policy. Please read it carefully to understand the conditions and provisions under which refunds can be requested.

Cancellation Policy

If you need to cancel your order, you may do so without penalty if the cancellation is made within 15 minutes of placing the order. To cancel, please contact us at +44 20 7946 0958 or visit our website at theunseenconnections.sbs.

Refund Eligibility

Refunds may be offered in the following scenarios:

1. Order Cancellation: If you cancel your order within the allotted time, as outlined in our cancellation policy, you will be eligible for a full refund in the original form of payment.
2. Order Issues: If there are any issues with your order such as missing or incorrect items, please contact our customer service immediately. Refunds or replacements may be offered at the discretion of TheUnseenConnections.
3. Quality Concerns: We stand behind the quality of our food. If the items received do not meet our standards, contact us within 2 hours of delivery or pick-up. Please provide a detailed explanation and, if possible, a photo of the item in question. Upon review, we may issue a partial or full refund, or offer a replacement.

Refund Process

To initiate a refund, reach out to us with your order details at +44 20 7946 0958. Please note that all refund requests should be made within 48 hours of the purchase date. Once approved, refunds will be processed within 7 to 10 business days.

Non-Refundable Items

Custom orders that have been prepared according to your specific instructions, and gift cards are not eligible for a refund.

Please note that refunds will only be issued to the original form of payment. If the original method of payment is no longer available or valid, we will issue credit for the value of the refund which can be used for future orders at our establishment located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.

Amendments to Refund Policy

TheUnseenConnections reserves the right to amend this refund policy at any time. We encourage you to review this policy periodically to stay informed of any changes.

Thank you for your business and understanding. If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us.